Shipping & Returns

SHIPPING

All orders in the US over $50 qualify for free standard shipping. A flat $5 shipping rate will apply for US orders under $50. Standard shipping rates apply to expedited orders and international orders. All international orders will be delivered duty free. Should you experience any issues, please contact our customer service team at onlinecustomer@leustowels.com for assistance.

All standard and expedited orders are processed from our warehouse in Carlsbad within 48 hours of being received, Monday through Friday. Any orders received on weekends or holidays are processed the next business day. Domestic orders are shipped via various carriers. We also offer expedited options for additional fees. Once an order is shipped, you will receive an email with a tracking number. This will give you the best time estimate for when your package will arrive. Tracking may take up to 48 hours to update.


RETURNS

Items with original tags and packaging that have not been used, washed, or altered can be exchanged or returned for a full refund.

Items must be returned to LEUS within 30 days of purchase. A shipping label will be provided by LEUS for valid returns. Refunds are applied to the payment method used to place the order.

*No refunds will be given on discounted items.

To return or exchange an item, please contact us at onlinecustomer@leustowels.com. Please let us know why you’d like to return your item, what item you’re returning, and your order number.

 

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